Hi! My icloud
is disabled. I need help
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I'm not sure. This phone was crashed and I just got it fixed yesterday. Then when I try to sign in to my icloud, it shows that it's disable for security purposes
JA: Have you installed any updates recently?
Customer: Not yet. I can't open it
JA: What troubleshooting have you tried?
Customer: I've tried to do the security questions on icforgot.icloud.com and I've also tried sending email to my me.com address However, I can't use my me.com too
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Please let them know I know the icloud email address and password. I just forgot the answers to the security questions. I'm not aware this can happen.