How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17642
Experience:  Over 16 years of computer experience, CISCO certified
Type Your Mac Question Here...
Pete is online now
A new question is answered every 9 seconds

I am unable to open my mac book air. It is over heated by

Customer Question

I am unable to open my mac book air. It is over heated by touch. could this be a symptom of having been hacked?
JA: Just to clarify, how old is your MacBook Air and what operating system are you running?
Customer: four years, Safari ( google some times I think)
JA: Have you installed any updates recently?
Customer: I do click on updates periodically
JA: Anything else you want the computer expert to know before I connect you?
Customer: Prior to my discovering (24hrs) I was accessing some unknown web sights.
Submitted: 10 months ago.
Category: Mac
Expert:  Pete replied 10 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 10 months ago.

OSX is very secure and unlikely to be hacked unless you have some evidence to suggest otherwise?

Expert:  Pete replied 10 months ago.

Have you monitored the main system processes?

Customer: replied 10 months ago.
I am not sure wha you mean by rather I have monitored main system processes, i.e. I am unable to startup my mac.
Customer: replied 10 months ago.
How can you remotely connect when I can not open my computer ?
Customer: replied 10 months ago.
Computer is hot to touch
I can not open my computer.
The last time I used my computer 20 hrs ago I was surfing the net.
Customer: replied 10 months ago.
Could I have been hacked?
Expert:  Pete replied 10 months ago.

You can ignore any automated offers sent by this website offering remote assistance.

It is very unlikely that you have been hacked - the encryption that Apple uses is extremely secure, even the FBI cannot hack it.

Since you are unable to boot up the Macbook this suggests a hardware fault, possibly a fan has failed and caused it to overheat and go into protect mode. If you are unable to carry out any hardware checks and repairs yourself, you will need to take it to an Apple store.

Related Mac Questions