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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10819
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Safari wants keychain password, do not know, no, used to

Customer Question

safari wants keychain password
JA: When did you last reset your username and password?
Customer: do not know
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: used to have comcast in MN and now have cox in MN
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Mac
Expert:  Ashik replied 9 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Keychain password ***** ***** as your login or administrator password ***** iCloud/Apple ID password. So enter those passwords (try leaving it blank and press OK as well).. If that didn't work or if you are getting that keychain pop up frequently, then you have to reset Keychain database.

So go to Apple menu > System Preferences. In System Preferences, click iCloud. In iCloud, scroll down and turn off Keychain from the list of options if it is enabled.

Then in Finder, hold down Option key, click on Go menu and select Library. From the resulting Library folder, trash the Keychain folder (Don't empty the Trash). Then restart your Mac. This will fix it.

Please let me know if that didn't work, so we can continue troubleshooting

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