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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have just upgraded to macOS Sierra. I was running Quicken

Customer Question

I have just upgraded to macOS Sierra. I was running Quicken essentials but it does not work with this operating system. I have tried to purchase Quicken 2016 for mac but cannot put in my Canadian address - any suggestions?
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: MacBook Air 11 inch Early 2015 MacOS Sierra 10.12
JA: Have you installed any updates recently?
Customer: yes I just updated to Sierra - my quicken was working before that
JA: What troubleshooting have you tried?
Customer: none - I just thought I had to get an updated version but I can't seem to buy it in Canada - when I try to open quicken I get this message "You can’t use this version of the application “Quicken” with this version of macOS."
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't think so
Submitted: 10 months ago.
Category: Mac
Expert:  Jason Jones replied 10 months ago.

I am the person that will be helping you today.

In your case, you will need to update to a newer version of Quicken (Quicken 2016). "Why" is it not allowing you to enter your Canadian address?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 10 months ago.

I already know that, didn't help- please refund and cancel my free trial.

********* *********

Expert:  Jason Jones replied 10 months ago.

I will send up the refund request. Please, do not post anything else on this page because once I do that, it will lock this page.

Thank you.

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