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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My word and excel will not open any files, where do I find

Customer Question

my word and excel will not open any files
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: where do I find that info?
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: utility repair
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Mac OS Sierra just installed to try and fix
Submitted: 10 months ago.
Category: Mac
Expert:  technicalcat replied 10 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Do you get an error or message? What exactly happens when you try to open a word or excel file?

Customer: replied 10 months ago.
I select word>file>open and nothing happens
Customer: replied 10 months ago.
Same with Excel.
Customer: replied 10 months ago.
Microsoft has encountered a problem and needs to close
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  technicalcat replied 10 months ago.

Sorry for the delay in response. I have sent you an offer to connect remotely and fix while you watch, per your request. Please accept, and then I will get to connecting with you to fix your issue. Thanks.

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