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Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this.
I see that you have requested SECURE REMOTE ASSISTANCE. I have just sent an offer for you. Please note that I can securely connect to your computer only, not to an ipad. However, once we regain access to your Apple account on the computer, I can provide step by step instructions for regaining access on the ipad as well.