Ask Mac Questions and Get Answers from Experts ASAP
How's it going.Let me read of your question. Give me a minute.
What's the serial number?
Yes can you give me time to look it up.. :)
Can we run some hardware tests?
I found out that its out of warrenty. It's more than likely hardware issues.
No that's what the test will show us.
I have sent you the secure remote assistance to do the test
Using Apple Hardware Test
Apple Hardware Test (AHT) contains a suite of diagnostics that will test the hardware of your computer. It's a great way to rule out a hardware issue when troubleshooting your computer.
Before you begin
Note: Your test results will appear in the window in the bottom-right of the console.
Some Macintosh computers that shipped with OS X Lion and later support the use of Apple Hardware Test over the Internet. These computers will start up to an Internet-based version of AHT if the hard drive does not contain AHT. An Internet-enabled connection via Ethernet or Wi-Fi is required to use this feature. Internet-based AHT functions the same as AHT on the hard drive or flash storage outlined above.
Using Apple Hardware Test on computers with OS X v10.7 and earlier
AHT is located on the Applications Install Disc 2 and should be included with your computer or the MacBook Air Software Reinstall Drive on a MacBook Air (Late 2010). To start AHT on these computers make sure the Applications Install Disc 2 is inserted into the built-in optical drive, external Apple Superdrive, or for the MacBook Air (Late 2010) be sure the MacBook Air Software Reinstall Drive is inserted into a USB port. Then, follow steps 1-6 outlined in the previous section of this article.
What to do if you get an error in AHT
How did you get on?