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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36777
Experience:  IT Engineer for over 15 years
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My iphone has a Padlock symbol in the top middle. And since

Customer Question

My iphone has a Padlock symbol in the top middle. And since its been there, I have have no service
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: the most up to date one
JA: Have you installed any updates recently?
Customer: yesterday
JA: What troubleshooting have you tried?
Customer: turning it off and on
JA: The Mac expert is ready to answer your Mac question. Is there anything else you want him to know?
Customer: no
Submitted: 10 months ago.
Category: Mac
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you please hold the home and power buttons for about 10 seconds until you see the apple logo then release;

Let the phone restart and tell me if it is then usable please.

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