This could be many different things. A few things we need to do in order to narrow down
what the issue is. Whether it is the screen or the imac itself.
Lets try a hard reboot, pram and try to get it into safemode to try and invoke picture.
Turn imac off. remove battery (IF applicable for your particular imac. remove power cord.
hold down the start button for a full minute. then put in battery and power cord.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.
Do you have picture? If not, we can test to see if it is a monitor issue. If the screen is still black,
shine a really bright light or flashlight on the screen when it is on. Do you see any 'images in the dark
screen barely show'?
Find the mac ports you have (or just send me the exact model and i will look) and see if you have a way
to put an external monitor on the mac. If it is not the imac itself, your images of start up will show on the monitor.
It will help us narrow down the issue.
As for payment, i am a tech. I cannot see that portion of your account. Please contact customer support for any
agreements you have made with them for your account.
Let me know if you get through the steps above and we will go from there.
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