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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have an iphone6 that i just upgraded last week. i went to

Customer Question

i have an iphone6 that i just upgraded last week . i went to upload photos to iphoto and it will not allow me to..
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: i am not sure it is mac os x version 10.6.8
JA: Have you installed any updates recently?
Customer: not on my mac desk but i did on my iphone
JA: What troubleshooting have you tried?
Customer: i looked for updates but iphoto and itunes said no updates are available now
JA: Anything else you want the Mac expert to know before I connect you?
Customer: i get 2 messages when i am trying to upload pictures the first one says my phone is locked with a password ***** the second one says itunes will not run because of a previous action
Submitted: 9 months ago.
Category: Mac
Expert:  Mike replied 9 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 9 months ago.

You must upgrade your System to at least Mavericks 10.9 to make it work if you upgrade your phone to iOS 10.

Expert:  Mike replied 9 months ago.

Go here and click on Upgrade now to see if you can do that:

Expert:  Mike replied 9 months ago.

Do you still need help with that? You never replied....

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