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Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Just to clarify, are you looking to create and use a new email address itself? If so, who's your current email provider, e.g. Gmail?
Please reply back to me using the box below.
PS: Please do NOT accept any remote assistance offer (simply "X" it out) if it shows up on this page at any time; it's sent out automatically by our site, and not by me. We do not need to do a remote session for your issue; I'll reply back to you below now.
Hmm, I see; so would you like to keep using the same Gmail address that you currently have, or do you want to set up a new Gmail address?
Oh, I see. Just to clarify, your iCloud email address is "*****@******.***"?
Your iCloud account is separate from your old email account, even though they both use the same email address. So, we can go ahead and reset the password ***** your iCloud account now - could you please confirm what's your iCloud ID/email address?
Your iCloud account is separate from your old email account, even though they both use the same email address. So, we can go ahead and reset the password ***** your iCloud account now. However, I'm unable to look up any iCloud account with the address***@******.*** - no such account exists. Could you please let me know if you are being prompted to enter the password ***** your iCloud account on the iPad now?
Also, could you let me know if you have a separate APPLE ID/email address?
Oh, I see - so the iCloud address shows up as "*****@******.***" now?
Please confirm, and I'll go ahead and reset the password ***** that account by verifying your security info - I just looked up an existing iCloud account with the***@******.*** email itself.
OK; I have now sent an iCloud password ***** email to***@******.*** - could you please open up your emails now, and click on the link provided in that email? This will allow you to set a new password ***** your iCloud account - which you may then use on your iPad thereafter.
Do keep me posted on the results; I'll be here.
If you are unable to access your emails for the Gmail account either, please let me know and I'll reset your iCloud password ***** other way. Thanks, ***** ***** me posted.
OK, great - could you let me know if you were able to reset your iCloud password ***** the link provided in that email?
Okay; thanks - do keep me posted on the results :)
Hmm; could you clarify one more time if your Apple ID is***@******.*** or***@******.***?
Let me open up your question to our other experts now, who will be able to assist you further with this issue; you will be automatically notified by email once another expert picks this up. Thank you.
Sorry about the delay, just got your latest reply. One moment, let me look up this account now.
OK, found your iCloud account - let me reset the password ***** you now, by verifying your security info.
First, could you let me know your full date of birth?
Yes, I corrected that email for you; no issues. Let's go ahead; please answer the following two security questions:
Where did you go the first time you flew on a plane?
What is your favorite children’s book?
Thanks, ***** ***** is your favorite children's book?
Hmm, I'm afraid one of the answers is incorrect, so I'm not able to proceed - could you maybe provide me with a second option/guess for the questions?
Please accept my sincere apologies for the inconvenience here; Apple makes it quite hard for their users to reset their locked accounts as you can see. Hmm, let me think of something else; be right back.
Sorry, I'm still not able to reset your password ***** way. Let me open your question back up to our other experts, who will be able to assist you further. Thank you for your continued patience.
OK go here and select Get Started:
Then select More Products & Services, then choose Apple ID, then Other Apple ID Topics, then the Topic is not Listed, then type "Apple ID is locked and Security questions don't work", then select Talk to Apple Support Now and you will enter your phone and get a phone call from Apple