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Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 37861
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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My phone is 16GB and it only holds 98 pictures. I get a

Customer Question

my phone is 16GB and it only holds 98 pictures. I get a message saying my icloud storage is full. ?
JA: What confuses you?
Customer: Why do I keep getting prompted to upgrade my storage?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: how do I find that out?
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: only want to know why my phone is not providing enough storage and can I get deleted photos from my old phone?
Submitted: 11 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 11 months ago.


I'm sorry about the issue. iCloud is for backing up your data online to iCloud (Apple server.) iCloud only gives you free backup storage of 5GB size; for more, you have to upgrade. You can turn off iCloud, then it won't ask you to upgrade your storage any more: Go to Settings -> iCloud, then scroll down to bottom, then tap on Sign out and confirm. Reference:

- If you'd like to back up your iPhone, then you can connect it to a computer, then use the iTunes program on the computer to back up:

- More information about backups:

Do you have any further question? And/or do you need anything else for now?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Mac Tech replied 11 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,