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When playing albums on iPod Classics 6th generation iPod

Customer Question
shows that it plays song...
When playing albums on iPod Classics 6th generation iPod shows that it plays song from choosen album but in reality is playing another song from fully different album.
Submitted: 1 year ago.Category: Mac
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Answered in 2 minutes by:
10/3/2016
Mac Support Specialist: Cris, Mac Specialist replied 1 year ago
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6,450
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you with your issue.

Please try a power reset by pressing and holding the middle button and menu button down together at the same time. Continue to hold until the iPod shuts off and then the Apple logo appears. Allow about 1 minute to boot up then test out the issue, let me know the outcome.

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Customer reply replied 1 year ago
now I cannot connect to iTunes. when checking connection I am getting this:
Microsoft Windows 10.0 x64 Home Premium Edition (Build 10586)
Hewlett-Packard 810-400nc
iTunes 12.5.1.21
FairPlay 2.11.7
Apple Application Support 5.0.1
iPod Updater Library 12.0
Apple Mobile Device 10.0.0.18
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084iTunes Serial Number(###) ###-####5C817B4CCurrent user is not an administrator.
The current local date and time is 2016-10-03 21:54:00.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.**** Runtime Libraries ****c:\windows\system32\msvcr120.dll: 12.0.21005.1
c:\windows\system32\msvcp120.dll: 12.0.21005.1
c:\windows\system32\msvcp100.dll: 10.0.40219.325
c:\windows\system32\msvcr100.dll: 10.0.40219.325
c:\windows\system32\msvcp110_win.dll: 10.0.10586.0**** External Plug-ins Information ****No external plug-ins installed.**** Device Connectivity Tests ****iPodService 12.5.1.21 (x64) is currently running.
iTunesHelper 12.5.1.21 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.No Universal Serial Bus Controller found.No FireWire (IEEE 1394) Host Controller found.Most Recent Devices Not Currently Connected:iPod classic running firmware version 2.0.1
Serial Number: 8K918EKN2C7
Mac Support Specialist: Cris, Mac Specialist replied 1 year ago

Did the correct song start playing when selected?

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Customer reply replied 1 year ago
I can see it as a disk, but not in iTunes.
And it still plays other song than selected.
Mac Support Specialist: Cris, Mac Specialist replied 1 year ago

Did you still need assistance with your issue?

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Customer reply replied 1 year ago
as you see nothing has changed yet.
Mac Support Specialist: Cris, Mac Specialist replied 1 year ago

Would it be possible to do a remote session so I can log in and work on the problem?

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Customer reply replied 1 year ago
ok,how to do it?
Customer reply replied 1 year ago
I paid already similar amount and did not get any advice leading to a successful solution except a generic advice that I tried many time before anyway by my self.
Mac Support Specialist: Cris, Mac Specialist replied 1 year ago

I understand, can you tell me what version of software your iPod is using?

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Customer reply replied 1 year ago
Hi, it is version 2.0.1, iPod classic 120 GB, 6th generation.
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