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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Pdf scans and inputs are doing funky things - self erasing

Customer Question

Pdf scans and inputs are doing funky things - self erasing after opening and not opening
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Sierra
JA: Have you installed any updates recently?
Customer: Checking for updates now
JA: What troubleshooting have you tried?
Customer: looking at preferences - sending and resending pdf my PDF from the Copier printer are all in ASCII format
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No update available
Submitted: 9 months ago.
Category: Mac
Expert:  kanoko replied 9 months ago.

I would be glad to help. To begin can you tell me a bit more about your PDF setup?

What version of OSX are you running? You can click the apple icon at the top left and choose "about this mac" to find out.

What program(s) are you using to create or download the PDF?

What program are you using to open the PDF?

What is the make and model of your printer/copier?

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