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Hello. I would be delighted to assist you.
Can you tell me what specific issues you are having with your iPhoto software? That will help immeasurably with diagnosis.
Thank you for your assistance and cooperation.
I understand you provided a #, but we're not allowed to call unless you arranged specifically for a site call. Site rules . . .
No, this is not bogus at all. If you are unable to state what issues you are having with your software, it is impossible for us to diagnose and resolve it! We can't help you if you don't meet us halfway by actually describing the problem. Thank you for your anticipated cooperative efforts.