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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 876
Experience:  Technical Support Coach at Liberty Tax Service
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It won't start up hangs on grey screen with progress bar

Customer Question

It won't start up hangs on grey screen with progress bar progressing slowly to 100% but doesn't switch on
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Think Lion
JA: Have you installed any updates recently?
Customer: Few days ago.. But been fine just crashed this morning when had few windows open and then froze so turned off
JA: What troubleshooting have you tried?
Customer: Just got OSX utilities open
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Mac
Expert:  Isaac Franklin replied 10 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 10 months ago.

Try to start your mac in safe mode.

Start the mac and hold the left shift key.

Are you able to log in this way? If not,

shut down mac, start computer and hold command + R, select recovery drive, select reinstall osx.

Then follow on screen prompts for reinstall. it will not remove anything.

Let me know the results and we will go from there.

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