hello I bought a new iPhone
yesterday. I backed my phone up while I wa in the store, but I didn't back up my music. When I got home last night I plugged my phone up to back up my music to it and it never powered back on. Now its saying I need to download the new software on my iTunes inorder to restore my phone. Problem is, my computer refuses to download it. I ran iTunes diagnostics and it says "secure link to iTunes store failed".
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: my laptop is an hp pavilion x360 and I am running Windows 10 home
JA: Have you installed any updates recently?
Customer: My laptop just installed a big update yesterday before I bought and backed up my phone the first time. My iTunes updated last week.
JA: What troubleshooting have you tried?
Customer: My phone is in recovery mode right now Ive restarted my computer and ive tried downloading the new iphoen software several times. It gets to the end of downloading to the computer and then says it failed
JA: Anything else you want the Mac expert to know before I connect you?