How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I'm trying to restore an old ipad but whenever I connect to

Customer Question

I'm trying to restore an old ipad but whenever I connect to itunes i keep getting a "to allow access, please respond on your iPad.." which I can't do because it's disabled. I've tried everything on the apple support pages but no luck
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: OS X version 10.6.8 with 11.4 itunes
JA: Have you installed any updates recently?
Customer: That's how the problem started. the ipad is ancient and I had installed an update but when I went to set things up it required a passcode which we haven't used in forever and i tried what I thought it could have been until it became disabled. It's in recovery mode but just won't allow the restore process.
JA: What troubleshooting have you tried?
Customer: I've removed security on my iMac, i've tried connecting to another network and another computer but still the same message.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't think so
Submitted: 10 months ago.
Category: Mac
Expert:  technicalcat replied 10 months ago.

Hello, and thank you for using this service.

Please standby while I review details about your question and issue. I will reply here when ready. Thanks.

Customer: replied 10 months ago.
I've reconnected the iPad to my Mac and another message that I'd forgotten about is "The iPad could not be restored. This device isn't eligible for the requested build"
I didn't get this message when connected to my macbook.
Expert:  technicalcat replied 10 months ago.

Sorry for the delay. Do you still need help with this?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
is there anyone there??
Expert:  technicalcat replied 10 months ago.

Please visit the following link, and then tell me which generation iPad you have.

Customer: replied 10 months ago.
It's an iPad 2, model A1395
Customer: replied 10 months ago.
I no longer require assistance and have managed to fix this issue. I will be asking for a refund as I didn't actually use help from this site.