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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Upgraded to newest version of ios. tried to facetime another

Customer Question

upgraded to newest version of ios. tried to facetime another iPhone and the video icon on his contact is grey. In his phone in my contact info the video icon is blue. Facetime results in a black screen. We both have facetime enabled and all restrictions off and we are not blocked. I can facetime other contacts fine and so can he. What is wrong?
Submitted: 11 months ago.
Category: Mac
Expert:  Richard replied 11 months ago.

Hi there and welcome

As the first step, can you please hold the home and power buttons for about 10 seconds until you see the apple logo, then release.

Let the phone restart (do this on both phones) and tell me if it then works please