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Upgraded to newest version of ios. tried to facetime another

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iPhone and the video icon...
upgraded to newest version of ios. tried to facetime another iPhone and the video icon on his contact is grey. In his phone in my contact info the video icon is blue. Facetime results in a black screen. We both have facetime enabled and all restrictions off and we are not blocked. I can facetime other contacts fine and so can he. What is wrong?
Submitted: 1 year ago.Category: Mac
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Answered in 2 minutes by:
9/29/2016
Mac Support Specialist: Richard, Apple Software Engineer replied 1 year ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 39,396
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

As the first step, can you please hold the home and power buttons for about 10 seconds until you see the apple logo, then release.

Let the phone restart (do this on both phones) and tell me if it then works please

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