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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Cannot change password because apple says passwords do nit

Customer Question

Cannot change password ***** apple says passwords do nit match, when in fact, they do. My keychain code is empty since I changed the password ***** one I cannot use. Perhaps the empty keychain meand I cannot connect. Running around in circles with no help from apple in last 3 hours
Submitted: 10 months ago.
Category: Mac
Expert:  Bhavik Joshi replied 10 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Customer: replied 10 months ago.
Thanks. Apple support is no help because my password ***** did not "take" and I cannot remember the old one. No wonder I stopped using my MacBook 2 months ago. Now I need it for music.
Expert:  Bhavik Joshi replied 10 months ago.

Please try this :-

  1. Open terminal
  2. cd ~/Library/Keychains
  3. ls
    1. When you 'ls' here you will see a folder that contains a bunch of random number liks so:
    2. 94ED610F-DD96-4ECF-A2BC-7D2F8651A464 (this number is ***** on each system)
  4. rm -rf 94ED610F-DD96-4ECF-A2BC-7D2F8651A464
  5. Reboot
  6. <when you log back in everything should be back to normal>
Customer: replied 10 months ago.
I cannot get beyonf the agent requires keychain code.
Customer: replied 10 months ago.
Too much. 33 + 39 is too much.
Expert:  Bhavik Joshi replied 10 months ago.

You must have received automated notification. You can ignore that.

Customer: replied 10 months ago.
Guess I may have wasted 33 dollars that I could have used for repair shop.
Customer: replied 10 months ago.
Maybe you can get some help. Surely you know more than Best Buy
Customer: replied 10 months ago.
Who do I talk to about getting my money back. It is obvious that you guys cannot help me. Is there a function key I can use of startup to get to command screen?
Expert:  Bhavik Joshi replied 10 months ago.

Sure ,I will try my best to help you out.

You can have a look here :-

Customer: replied 10 months ago.
No. I want my 33 dollars back because I am totally dissatisfied. How do I do that without having to call the fraud division of my bank?
Expert:  Bhavik Joshi replied 10 months ago.

Yes, I can help you with the refund as well. You do not want to continue with this question ? If so then I can ask customer service to refund your money.

Customer: replied 10 months ago.
Please do that. Thank-you
Expert:  Bhavik Joshi replied 10 months ago.

Alright !! Would you like to give me any tip for my time on it ? It can be any amount $5 , $10 etc. or you would like to get 100% amount back.

Expert:  Bhavik Joshi replied 10 months ago.

As per your reply, I will raise a request on your behalf and ask them to refund your money as you do not want to continue.

Expert:  Bhavik Joshi replied 10 months ago.

I am logging off for now, Please leave your message here . I will get back to you as soon as I read them

Customer: replied 10 months ago.
Were you able to contact customer service for me? If so. thank-you.
Expert:  Bhavik Joshi replied 10 months ago.

I was waiting for your reply. Should I ask them to refund 100 % ? or anything for me on it ?

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