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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36777
Experience:  IT Engineer for over 15 years
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I have an I phone 6 s I bought less that 2 months ago and it

Customer Question

Hi. I have an I phone 6 s I bought less that 2 months ago and it stopped working completely. The last time it went on it showed the battery at 74%. I bought the warranty but lost the receipt. They tried to reboot it using I tunes but it didn't work
Submitted: 10 months ago.
Category: Mac
Expert:  Richard replied 10 months ago.

Hi there and welcome

When it failed in itunes, what error did it give? And how did you initiate the reboot?

Please let me know

Customer: replied 10 months ago.
The girl at Walmart did it I'm not sure
Expert:  Richard replied 10 months ago.

No problem, can you on the phone hold the home and power buttons for about 10 seconds until you see the apple Logo, then release

Tell me if it then starts correctly please.

Customer: replied 10 months ago.
the apple came on
Expert:  Richard replied 10 months ago.

ok, now wait and tell me what now happens please.

Customer: replied 10 months ago.
I had to buy another phone cause I needed one for work
Expert:  Richard replied 10 months ago.

ok, no problem, but is the phone now working?

Expert:  Richard replied 10 months ago.

maybe it is easier if I call you?

Customer: replied 10 months ago.
I don't belive this now it seems to be working
Customer: replied 10 months ago.
No it shut off and when I hit the button it takes several moments to turn on
Expert:  Richard replied 10 months ago.

ok, that can be normal. When it turns on is it at a functional state?

Customer: replied 10 months ago.
I think so
Customer: replied 10 months ago.
it shoulnt take that long to turn on
Expert:  Richard replied 10 months ago.

How long does it take to turn on?

Customer: replied 10 months ago.
20 30 secs
Expert:  Richard replied 10 months ago.

no, thats not normal.

Can you go to settings, general, reset, reset all settings.

Once done, tell me how it now operates please.

Customer: replied 10 months ago.
k I have to go to work now thanks
Expert:  Richard replied 10 months ago.

Your welcome

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit

Thank you

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