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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36777
Experience:  IT Engineer for over 15 years
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I can't do mail merge a get a message saying I need an excel

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I can't do mail merge a get a message saying I need an excel workbook text converter. I have Mac 2008 version
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: Macbook Air operating System Mac os I think
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: not sure how to do that
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No

Hi there and welcome

Can you save your excel spreadsheet as a XLS file (instead of an XLSX file)

then try to run the merge

Let me know the results please

Customer: replied 9 months ago.
That worked many thanks for that suggestion, sorry for delay in reply.

You're most welcome

If you would like any additional information or assistance, please do not hesitate to let me know.

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Thank you

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