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Hello,I am the person that will be helping you today.
Which version of Windows or Mac OS are you using?
I will be standing by, looking forward to your response.
The remote session is extra because it requires more of my time. That is okay. We don't have to do that. Do you have any backups of your Music folder?
Okay. Have you already tried restoring the backup in that case?
I don't know where you got those instructions, but they are not correct. You can restore from a backup, if you don't wish to do that, there is no other option.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
I would have to look at your computer to diagnose this. Let me know if you want to do that.
Please don't start new questions or you will be charged again. The Remote Service is extra. Let me know if you want me to do that.
I have no idea either... only myself and Jason have been helping you with this question unless you started another one like you just did a few minutes ago. I closed that one. The remote service is extra if you don't want to do that that's fine just let me know.
OK... well I am the one offering to help you, sorry for the confusion. The new question you started was "Mike: I'm open to you looking at my computer as long as we keep it to the amount I agreed to pay. Thank you Mike".
Yes I did do you want me to remote connect? It is extra.
I opted out of your question
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