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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10917
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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My I Phone has activation lockMy ID is And cell # isI do not

Customer Question

My I Phone has activation lockMy ID is***@******.*** And cell # is(###) ###-####I do not know the password ***** don't recall Setting up with a password. Can you help me get my phone back? Elsie Rehkemper
Submitted: 10 months ago.
Category: Mac
Expert:  Ashik replied 10 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First I will explain what the issue here. Your iPhone was probably updated automatically. There is a feature called 'Find My iPhone' that was activated on your iPhone prior to the update. This is an anti-theft measure by Apple that blocks unauthorized access to your iPhone . Since the software is updated and Apple detected a change in software, your iPhone is now asking you to verify that you are the original owner of it. So you need to enter your Apple ID/iCloud and password ***** activate it. You will not be able to use the iPhone until you activate it.

If you don't remember the password, then you have to reset the password. You can reset it from here (go to this website from your computer) -->

Go to the above website. Use the "Get an Email" method to reset the Apple ID. Apple will send the reset instructions to the recovery email you setup with your Apple ID. It would be your email registered with Apple, like Gmail, Yahoo etc. Open your email and you will see the email from Apple. Open it and follow the instructions to reset the password.

If that didn't work, then go to this site again -->

This time use the "Answer Security Questions" and answer the security questions there to reset your password.Then use your ID and new password ***** activate your device.

Note : I already sent a reset request to your email. So open your email, look for an email from Apple and open it and follow the instructions to reset password.

Then use the password ***** activate your iPhone.

Please let me know if that didn't work, so I will continue to help you

Expert:  Ashik replied 10 months ago.

Hi there, I'm just checking. How is it going ?

Are you having any difficulty resetting the password ?

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