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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 18964
Experience:  5 years as Network Admin, 10+ years of IT support
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I'm unable to open Safari. Earlier I received a message that

Customer Question

I'm unable to open Safari. Earlier I received a message that setting had been changed, and asked if I wanted the new settings or the old settings... I clicked new settings, and have not been able to open Safari since.
Submitted: 10 months ago.
Category: Mac
Expert:  Josh replied 10 months ago.

Hi!

Do you have another browser on the computer such as Firefox or Chrome?

Customer: replied 10 months ago.
No
Expert:  Josh replied 10 months ago.

Which OSX do you have?

Customer: replied 10 months ago.
Just waiting for your answer to my question.
Customer: replied 10 months ago.
OS X 10.4.11
Customer: replied 10 months ago.
Safari 4.1.3
Customer: replied 10 months ago.
Are you going to answer my question?
Customer: replied 10 months ago.
Are you or not?
Expert:  Josh replied 10 months ago.

Please allow time for a response. It can take more than 1-2 minutes for a reply to fix the issue.

Expert:  Josh replied 10 months ago.

Go to Home/Library/Safari/ folder and remove the following two files:

• history.plist
• lastsession.plist

Now try to launch Safari.

Expert:  Josh replied 10 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 10 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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