Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I am trying to reset the password on my son's Samsung Ipad,

Customer Question
I am trying to reset...
I am trying to reset the password ***** my son's Samsung Ipad
JA: When did you last reset your username and password?
Customer: Has never been reset, the ipad was hacked and I took it into Best Buy. They wiped the ipad clean. Now I am trying to set up the ipad again. I forgot the original password.
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: just help getting the ipad set up so we can use it again Also want to correct the phone number that is on the ipad.
Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
9/17/2016
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13,543
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Mac Question
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago

To reset the password ***** the apple id for your sons ipad, you need to know the email address that his ipad was registered to originally.. Then, follow the steps below to reset the password.

Lets try the following steps to reset your apple id password, Go to the link below, enter your apple id.

https://iforgot.apple.com/

After entering your apple id, either answer your security questions and reset your password. Or , have an email sent to your email address. Then open your email and click the reset link inside that email to reset your password.

Once you have set a new password. Turn your device off, then back on and try to sign in with the apple id and the new password ***** just set.
If you get stuck or run into any issues, let me know!

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Mac Question
Customer reply replied 1 year ago
My son's e-mail is***@******.***
Customer reply replied 1 year ago
My cell phone is(###) ###-#### my home phone is(###) ###-####
Customer reply replied 1 year ago
what do I do now?
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago

I tried to accept your remote support request, and it said payment failed. This sometimes happens if your bank or credit card blocks the tranasaction. A quick call to them usually clears that block.

In the meantime, did you try resetting the apple ID password ***** the link and i nstructions I sent, and entering your sons email address for the apple ID ?

Ask Your Own Mac Question
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago

On a side note, I j ust tried to send an apple id password ***** to the email address for your son. And apples system says that its not his apple id.

Do you know his last used apple id? the one icloud and itunes and the apple store was registered to?

Ask Your Own Mac Question
Customer reply replied 1 year ago
my bank just called me, I authorized charges. Try the charge card again
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago

Ive sent the offer back to you to be approved..

Before I can connect, I need to know if you have a mac, or a windows pc that I will be connecting to and helping you on.

Dustin S

Ask Your Own Mac Question
Customer reply replied 1 year ago
My computer is Windows PC, My son's ipad is Samsung. His email is***@******.***His ipad is connected through my Windows pc.
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago

Ahhh.. So its a gmail account and an android tablet your son has, not an ipad.

Are you certain that t he forrest murphy gmail account was the one your son used when he originally setup the tablet?

I ask because, gmail / google does not have any reocvery information for that account.. meaning, we cant use another email, or a security question, or even a phone number to recover the password ***** that account.

is it possible that your son is using a computer that still has access to the forest murphy gmail account?

Ask Your Own Mac Question
Customer reply replied 1 year ago
When I purchased the tablet last year. The salesman set up the gmail.com on the tablet. After some problems with the tablet, I took to Geek Squad at Best Buy. They wiped the tablet clean and now I am trying to set up the table again so that we can use it.
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago

is it absolutely necessary to set it up using the old gmail account?

Have you tried creating and using a new gmail account in order to setup and use the tablet?

Ask Your Own Mac Question
Customer reply replied 1 year ago
no
Customer reply replied 1 year ago
were you able to connect with the tablet ?
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago

The remote session wasnt approved unfortunately.. and with that being said Theres no way I could connect with the tablet itself, not unless it was working and signed into the internet.

What I suggest, is creating a brand new gmail account. And then trying to use that to activate the tablet.

Ask Your Own Mac Question
Customer reply replied 1 year ago
ok
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago

When you can, let me know if creating a new gmail account helped you to get back into the tablet.

Thank you,

Dustin S

Ask Your Own Mac Question
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago

Hello again, I never heard back from you after you read my response? Did you still need help with this issue, if so please respond. Otherwise please remember to click and submit a 5 star rating to show I was able to assist you, and to close out the question.

Dustin S

Ask Your Own Mac Question
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13,543
13,543 Satisfied Customers
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
It appears there is a problem to do with iCloud with
It appears there is a problem to do with iCloud with messages being sent back and forth on a duplicated basis. i have spent over 2 hrs with Apple who suggest there is problem with "spooling" and I sho… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I have tried for 2 weeks to get photos uploaded to iCloud,
I have tried for 2 weeks to get photos uploaded to iCloud, and currently only 1/4 of my photos have uploaded, 9K of 34K. I was instructed by Apple Support via phone that if it gets hung up, to restart… read more
Kris R
Kris R
IT Manager
Computing
2,311 satisfied customers
I cannot call out. The phone keeps referring to "New iCLoud
I cannot call out. The phone keeps referring to "New iCLoud Terms and Conditions". When I hit "Not Now" (since I DO NOT WANT THE ICLOUD) the phone just keeps with the same blocking message, over, and … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
I purchase I clu. I purchase iCloud storage for 99 cents a
i purchase iCloud storage for 99 cents a month, but still I can't get all my photo view and I still have 36 gb space available … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
How do I reset the password for iCloud on two computers and
How do I reset the password ***** iCloud on two computers and 2 iPhones? I had work done on one computer yesterday and received 3 different Apple ID verification codes. When I enter them an error mess… read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I can't get log into iCloud on my phone but works fine on my
I can't get log into iCloud on my phone but works fine on my computer. and I can log in to iCloud via iCloud.com … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
My new iPhone 8s has been updating iCloud settings for over
My new iPhone 8s has been updating iCloud settings for over an hour. Is that expected? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I am not connecting to iCloud to back up my iPhone. I have
I am not connecting to iCloud to back up my iPhone. I have changed CC so tried to update CC info on my phone using settings and using Wallet and Apple Pay. It never gave me the chance to change CC no.… read more
Cris
Cris
Desktop Support
Associate Degree
58 satisfied customers
I have a new Apple iPad. They wanted me to sign into iCloud.
I have a new Apple iPad. They wanted me to sign into iCloud. I gave a finger print and other demands and a new password. After time I couldn't remember the password. My new iPad is frozen. Says it is … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I want to do a manual backup to icloud but I have no icon in
i want to do a manual backup to icloud but I have no icon in my settings … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I downloaded the ICloud on my PC and it automatically
I downloaded the ICloud on my PC and it automatically downloaded on my cell phone too. Now I am unable to send messages and some of my applications are not showing up under "settings". How can I remov… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I received a "receipt" for icloud storage that I didn't
I received a "receipt" for icloud storage that I didn't order and want to report it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Cant connect to my icloud, when i log in to icloud gave me a
when i log in to icloud gave me a message that says password ***** be sent in the clear in my user name and password ***** i cloud its affecting all my devices iphone 5 pc is ok … read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
I keep getting this message''Could not load iCloud
I keep getting this message''Could not load iCloud preference pane'' … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
459 satisfied customers
Received a warning of suspicious sign in to my iCloud via a
Received a warning of suspicious sign in to my iCloud via a web browser from Abuja, Nigeria, asked to secure my account as soon as possible … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I cannot remember the iCloud 4 digit iCloud code. How do I
no, i am trying to use my i Phone to verify the mac book air… read more
P. Kumar
P. Kumar
Information Systems Manager
Bachelor's Degree
380 satisfied customers
I have an icloud email on a Windows laptop. Icloud address
I have an icloud email on a Windows laptop. Icloud address is *******@icloud.com. I need to reset the password ***** am having difficulty because Apple keep sending emails to the icloud address which … read more
Dustin
Dustin
Mac Support Specialist
13,543 satisfied customers
Was checking in iCloud and my new computer is not there, is
Was checking in iCloud and my new computer is not there … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x