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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 38469
Experience:  IT Engineer for over 15 years
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I have had a Netgear N600 router for at least a year and

Customer Question

I have had a Netgear N600 router for at least a year and never a problem.....late in the day yesterday I could not connect to my iPhone, iPad or main iPhone & iPad show NETGEAR86 with a check mark to the left but the lock symbol remains constant to the right......I tried rebooting the luck......the internet connection is working if I connect it directly to my main computer.....all the lights are lit on the router as usual......router was working fine all day and all at once my devises couldn't
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you connect to the Netgear and go to its console (either or in your web browser

Then sign in and change the wireless channel under wireless settings to either 1, 6 or 11 and test on each of these channels.

Do any of these channels allow you a wireless connection?

Please let me know

Customer: replied 1 year ago.
trying now
Expert:  Richard replied 1 year ago.

Thank you

Expert:  Richard replied 1 year ago.

how did you go with this? As I never heard back

Customer: replied 1 year ago.
It didn't accomplish anything.....I'm going to buy a new router..... Thank you for your help..... Do not charge my account for the remaining balance
Expert:  Richard replied 1 year ago.

but this was only the first step, there are additional steps to do.. I would advise you do these with me before trashing the router.

Customer: replied 1 year ago.
Again thank you for your help.....I found the web site too complicated with pages popping up to join programs......coupled with the fact I wanted more initial help than you was easier for me to simply purchase on new modem.......please do not charge my credit card any further than the $5 fee for contacting you.....I did not get the answers I was seeking
Expert:  Richard replied 1 year ago.

ok, sorry about the experience.

Ill organize it now