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David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1495
Experience:  BSc H.Dip Apple Certified Professional
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Photos not showing up in imovie, El Capitan, yes, nothing it

Customer Question

photos not showing up in imovie
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: El Capitan
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: nothing it has been like this since october and I haven't had the time to trouble shoot
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no thats all if this can be resolved ill be overjoyed ok
Submitted: 1 year ago.
Category: Mac
Expert:  David replied 1 year ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Customer: replied 1 year ago.
okay thank you
Expert:  David replied 1 year ago.

Which photos application do you use? Have you opened Photos and migrated from iPhoto?

What version of iMovie are you using? You can check in the iMovie menu, About iMovie.

Thanks in advance.

Customer: replied 1 year ago.
i use iPhoto
Customer: replied 1 year ago.
its iMovie 09
Expert:  David replied 1 year ago.

Please close all open applications, make sure only the web browser for this conversation shows as open on the Dock.

Next clear the Cache.

Click Finder, then click the Go menu at the top of the screen.

Click "Go To Folder" and type "~/Library/Caches/" without quotes.

Next click the Edit menu at the top and click Select All, then click the File menu and click Move To Trash.

Next restart your Mac, open iMovie, and check if your pictures appear.

If not get back to me for the next step. Thank you.

Customer: replied 1 year ago.
Okay let me try that
Expert:  David replied 1 year ago.

The next step could be to rebuild the iPhoto Library, but it is being phased out so it's recommended to migrate to the newer Photos application.

The process is automatic, you just open Photos in the Applications folder and the rest is automatic.

https://support.apple.com/HT204655

Expert:  David replied 1 year ago.

If you really must stay using iPhoto then we can try the full list of things in this article:

OS X: If you can‘t see iPhoto images in other apps

https://support.apple.com/HT203149

Customer: replied 1 year ago.
The computer decided to do an autoupdate so I am having to wait for it to finish then I'll clear the cache
Expert:  David replied 1 year ago.

It's ok, no problem.

One question, have you opened iPhoto and verified all your photos appear there?

Customer: replied 1 year ago.
The photos are there that's why I didn't understand them not showing up in iMovie
Expert:  David replied 1 year ago.

Ok. Then the issue is communication between iPhoto and iMovie. That's usually done with cache files, but also the iPhoto Library files. If removing the caches doesn't work I would prefer if you migrated to the replacement for iPhoto which is now Photos. If you don't want to do that, or that doesn't work, we can rebuild the library files.

Customer: replied 1 year ago.
I don't mind migrating to the new photos I just want it to work I've lost a lot of important videos that I need to continue editing
Expert:  David replied 1 year ago.

Ok. That's an automatic process, just open Photos and the rest is automatic. How long it takes depends on how many photos are in iPhoto. If the issue is not resolved then we can rebuild the Photos library files.

Customer: replied 1 year ago.
Okay clearing cache now and restarting
Customer: replied 1 year ago.
It did not work
Expert:  David replied 1 year ago.

Ok, please close iMovie again, then go to Applications and open Photos and complete the migration.

To get to Applications open a Finder window.

If it's not on the left in the sidebar, click the Go menu again and click it there.

Once in Applications scroll down to Photos and open it.

When it has migrated and opened Photos, re-open iMovie and check if you can see your photo library.

Customer: replied 1 year ago.
I believe that I already have photos not iPhoto I just keep calling it iphoto
Expert:  David replied 1 year ago.

Ok, when you open Photos, if it does nothing but all your pictures are in it, you've already migrated.

Let me know what happens when you open Photos.

Customer: replied 1 year ago.
Yeah the photos are already there
Expert:  David replied 1 year ago.

Ok, please close Photos, iMovie, and anything else that is open. Leave just this web browser open.

Press Option-Command and double-click the Photos icon in the Applications folder in Finder.

This opens the Repair window. Clicking Repair rebuilds the Photo library files.

When it completes open iMovie. Let me know what happens.

Expert:  David replied 1 year ago.

Just to check. When you say the pictures are not appearing in iMovie, are they pictures you've added to existing projects, or the pictures browser in iMovie?

Customer: replied 1 year ago.
It's not working
Customer: replied 1 year ago.
they are pictures that are in existing projects
Expert:  David replied 1 year ago.

Can you create a new project, and check if you can browse the pictures from Photos to add to a new project?

Customer: replied 1 year ago.
My photos do not open the only thing that opens is photo booth
Customer: replied 1 year ago.
if added to the project it is just a black screen
Expert:  David replied 1 year ago.

Ok. Can you click the Media tab on the right, to see if your photos are listed?

Customer: replied 1 year ago.
They aren't there
Expert:  David replied 1 year ago.

Ok. Can you click the Apple menu and click Software Update. Are there any updates available?

Customer: replied 1 year ago.
I have already updated it and it's not working I had to call apple and would like a refund for this one to one please
Expert:  David replied 1 year ago.

There are some files we need to remove next to try to get them to appear, from the article I linked earlier:
https://support.apple.com/HT203149

Expert:  David replied 1 year ago.

Please bear with for a bit more, I'm fairly confident we can resolve this.

Expert:  David replied 1 year ago.

Please close any open applications, leave just the web browser with this conversation.

Then click Finder, click the Go menu, and click Go To Folder.

Type: ~/Library/Preferences/ and click Go.

Locate the com.apple.iApps preference file and move it to the Trash.

Now open iMovie and check if you can access your pictures in a new project from the media tab.

Expert:  David replied 1 year ago.

Let me know how that goes. Thanks.

Customer: replied 1 year ago.
I would like a refund please
Expert:  David replied 1 year ago.

Did that not work?

Expert:  David replied 1 year ago.

Here's the information you need on getting a refund:

http://ww2.justanswer.com/help/how-can-i-request-refund-0