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Quiksilver07070, Computer Support Specialist
Category: Mac
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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My ipad is disables disabled, on my ipad? no it's disabled

Customer Question

my ipad is disables disabled
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: on my ipad?
JA: Have you installed any updates recently?
Customer: no it's disabled because of too many wrong passwords entered
JA: What troubleshooting have you tried?
Customer: are you a bot?
JA: I'm an assistant to the Mac Technician. I work with them to help customers like you.
Customer: a human being?
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Mac
Expert:  Quiksilver07070 replied 10 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 10 months ago.

I see you asking questions about wether we are bots or people....Im a person.

Im an Expert, and I see you are locked out of your iPad for trying to many passwords.


Is that correct?

Customer: replied 10 months ago.
it is... thanks
Customer: replied 10 months ago.
i entered a wrong password ***** many times on my ipad and i can't get in now... im looking for a way of accessing the data without having to format the whole thing
Customer: replied 10 months ago.
I don't have any backups on my macbook
Customer: replied 10 months ago.
Im looking for a solution to access the data and back it up, or using a 3rd party software to somehow access the ipad
Expert:  Quiksilver07070 replied 10 months ago.

Well, unfortunately......Apple has made that impossible.

See the image link below, i pulled it from Apple website, which EXACTLY addresses this issue.

It also says that you can NOT save the data anymore.....and it has to be erased if you wish to continue to use the iPad.


I am sorry, but atleast now you know, and its confirmed.

Customer: replied 10 months ago.
Right now the ipad wont even let me enter a passcode or anything. It says it's disables, and connect to itunes. but Itunes (after holding the reset + home button and doing the reset) says it's waiting for the
Customer: replied 10 months ago.
well... that's not good enough...
Expert:  Quiksilver07070 replied 10 months ago.

Exactly, your locked out.

Customer: replied 10 months ago.
im lookign for a different type of solution
Expert:  Quiksilver07070 replied 10 months ago.

You want the impossible?

Expert:  Quiksilver07070 replied 10 months ago.


YOu can thank Apple for that.

Customer: replied 10 months ago.
it's a hard drive in a machine...
Expert:  Quiksilver07070 replied 10 months ago.

Kind of Yeah....just a computer....built on UNIX.

Expert:  Quiksilver07070 replied 10 months ago.

But very VERY tightly guarded code too.

Apple RARELY works with other companies. Especially those companies that try circumvent the security features.

Expert:  Quiksilver07070 replied 10 months ago.

Trust me, i would be making a killing if we could do what your asking.

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