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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1483
Experience:  BSc H.Dip Apple Certified Professional
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We are having a problem printing a document after we have

Customer Question

We are having a problem printing a document after we have enlarged it. Only one section of the document is printing.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: El Capitan
JA: Have you installed any updates recently?
Customer: a month ago
JA: What troubleshooting have you tried?
Customer: we tried enlarging the print to 300 but it won't print the way we are seeing it
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no, thank you
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

Hi, welcome to! My name is Mike.

I will need some information before we begin:

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
The exact system Version (listed right under OS X ??)

Also what model printer?

Customer: replied 1 year ago.
osx 10.11.6 El Capitan
3.2GHZ netell corei5
Expert:  Mike replied 1 year ago.

OK it is hard to imagine what you are referring to without seeing it, I can connect by remote and look if you wish. How di you "enlarge" the file what size is it what size paper, etc...?

Customer: replied 1 year ago.
If you can connect by remote, that would be great
Expert:  Mike replied 1 year ago.

OK you have to accept the Premium Service offer.

Customer: replied 1 year ago.
no thanks
Customer: replied 1 year ago.
Can you tell me how to get a document to that I have enlarged to print the way I am seeing it on my screen?
Expert:  Mike replied 1 year ago.

OK it is too difficult to try and guess at what I am trying to fix. I'll opt out.

Expert:  David replied 1 year ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 1 year ago.

What application is the document in that you are trying to print?

Expert:  David replied 1 year ago.

I can help you with print layouts sizing etc if you get back to me, thanks!