How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

All the photos in my photo library appear with empty squares

Customer Question

All the photos in my photo library appear with empty squares and dotted lines around them
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: 10.4.11 Mac OS X
JA: Have you installed any updates recently?
Customer: No. I haven't even used this computer recently.
JA: What troubleshooting have you tried?
Customer: I've just kind of haphazardly looked around through lots of files.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No. Just that I've got over 7,000 photos that are lost somewhere in my computer.
Submitted: 10 months ago.
Category: Mac
Expert:  Mike replied 10 months ago.

Hi, welcome to! My name is Mike.

I will need some information before we begin:

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
The exact system Version (listed right under OS X ??)

Expert:  Mike replied 10 months ago.

Do you still need help with that?

Related Mac Questions