How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I can't switch off my iPad...if I do it just starts up

Customer Question

I can't switch off my iPad...if I do it just starts up again
JA: How long has this been going on?
Customer: A few days
JA: What troubleshooting have you tried?
Customer: Holding the two buttons down together simultaneously
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 1 year ago.
Category: Mac
Expert:  technicalcat replied 1 year ago.

Hello, and thank you for using this service.

I'm sorry to hear you are having trouble, and will help you now.

Have you tried holding in the sleep and the home buttons for at least 30 seconds? If not, please try this now, and let me know the result. Thank You.

Customer: replied 1 year ago.
This makes no difference....I've also done software update and a reset..
Expert:  technicalcat replied 1 year ago.

OK. Did you do a destructive (hard) reset that actually deletes all data off the ipad, or did you do a soft reset that does not delete anything?

Customer: replied 1 year ago.
Expert:  technicalcat replied 1 year ago.

Please follow the instructions at the link below to perform a hard reset. Then try the shutdown again. NOTE: Before you do the hard reset, make sure to backup any data you may have on the ipad that you need that is not already backed up. For example, documents, pictures, or music.

Please reply to let me know the results of the hard reset. Thank You.