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Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.
Do you have a Time Machine backup from 2 days ago?
There was a payment failure when trying to complete the Secure Remote Assistance request.
Customer service should contact you about this, but you could try verifying your payment details.
You could double check it in your Just Answer settings, or check with your credit card company.
Have customer service contacted you?
You don't need a monthly subscription to get help on a question, you can skip that part if you don't want it.
Ok, can you try re-entering you CC details, in the account page in Just Answer?
Let me know when they are re-entered.
When you have re-entered the card details, you could check with your credit card provider to see if it is blocking Just Answer for some reason. You could phone them. When it's re-entered and confirmed we can try teh Remote Desktop Assistance again.
OK great, no problem chat when you are ready.
Were you able to find out why the payment wasn't working? Give me a bell if you still need help!
Ok, you're welcome. Let me know as soon as you find out more. I'll be here another 5 hours or so.
Hi, let me know today if you worked out the payment issue. I'll be glad to help retrieve the fireFox data from Time Machine with you. Regards, David.