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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My 13 inch 2012 mac air has vertical line on lscreen along

Customer Question

my 13 inch 2012 mac air has vertical line on lscreen along with touch pad problems along with grey screen rather than asleep have done hours with mac and they have not been able to rix it
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: osx el capitan
JA: What troubleshooting have you tried?
Customer: everything including re installing everythingn from start back up did the restart in safety mode a few times
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: basically cannot use the computer much anymore ok
Submitted: 11 months ago.
Category: Mac
Expert:  Tim replied 11 months ago.

Hey there, i'm Tim and will do my best. So you have vertical lines even after reinstalling?

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