How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 876
Experience:  Technical Support Coach at Liberty Tax Service
Type Your Mac Question Here...
Isaac Franklin is online now
A new question is answered every 9 seconds

Error 3150 on downloading purchased movies to late 2009 iMac

Customer Question

error 3150 on downloading purchased movies to late 2009 iMac running OSX 10.11.6.
JA: How much experience do you have with this particular machine?
Customer: Had since new
JA: What troubleshooting have you tried?
Customer: Nothing yet - google search was my first step
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Only that I edited the username for my machine.
Submitted: 11 months ago.
Category: Mac
Expert:  Isaac Franklin replied 11 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

This could be a few different things: leading causes of that error are:

"Error -3150"

This alert is often related to a lost connection to the iTunes Store.

If you encounter this alert and you have verified you have a connection to the Internet using Wi-Fi, please review AirPort and Bluetooth: Potential sources of wireless interference.

Can you try to use ethernet cord instead of wifi and see if you get same error?

Then: while on wifi:

If the issue persists, and you're using iTunes for Windows, you may need to flush your DNS and remove pop-up or ad-blockers.

You can use this guide to flush your dns:

Finally, this can occur due to timeouts caused by security software. Check that your antivirus isnt blocking you and that you

correctly changed the username/permissions on your mac.

Let me know what happens. (where are you trying to download movies from and too?)

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.