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Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17286
Experience:  Over 16 years of computer experience, CISCO certified
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I did a rebuild on my mac and I lost old emails that were

Customer Question

I did a rebuild on my mac and I lost old emails that were already downloaded
JA: How much experience do you have with this particular machine?
Customer: not much
JA: What troubleshooting have you tried?
Customer: I did not try anything yet
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 11 months ago.
Category: Mac
Expert:  Pete replied 11 months ago.

Hi there,

Did you rebuild your email inbox?

The original INBOX.mbox does not go anywhere when you rebuild the mailbox. It is not replaced or deleted during the rebuild process, but problems can occur if the .mbox has severe corruption or the mailbox is at or over the recommended size limit for a mailbox.
What is your hard drive capacity and available free space?

Customer: replied 11 months ago.
My hard disk is 500GB. I have 99GB free.
Expert:  Pete replied 11 months ago.

Ok, so plenty of free space...

Did you rebuild your email inbox?

Can you locate the .mbox file? What size is it?

Customer: replied 11 months ago.
Where would the file be located. I am not able to find it.
Expert:  Pete replied 11 months ago.

It should be located in the Mail folder of the user directory.

You may need to enable hidden files:

Hold down the Option key while using the Finder“Go To Folder” command, and enter ~/Library/Mail

Customer: replied 11 months ago.
I followed your instruction and found a few .mbox files. But all with a modify date of 2013.
Expert:  Pete replied 11 months ago.

Did you rebuild your email inbox?

Customer: replied 11 months ago.
I did.
Customer: replied 11 months ago.
BTW: I still have most of my mails, I just lost some of them after the rebuild.
Expert:  Pete replied 11 months ago.

Ok, but you cannot find a recent .mbox file anywhere?

Have you tried using Finder to search the entire Mac?

Customer: replied 11 months ago.
I found one. INBOX.box from August 11 located in Mail/V2/AosIMAP folder
Customer: replied 11 months ago.
I meant to say INBOX.mbox
Expert:  Pete replied 11 months ago.

Ok, that is likely your most recent email information file - what size is it?

Customer: replied 11 months ago.
Size is 86KB. If it is supposed to have all my emails it does not sound right.
Expert:  Pete replied 11 months ago.

No, that doesn't sound right.

Who is your email provider? e.g. Gmail

Customer: replied 11 months ago.
I have small businesses and I have mail server hosted by Bluehost for each. Do you think there is an INBOX.mbox file that should indicate a size compatible with a file containing emails? How do I unhide hidden files so I can just do a search like you suggested?
Expert:  Pete replied 11 months ago.

Your email may actually be on the Bluehost mail server then - can you let me know if you can see your emails when you log in at:

https://login.bluehost.com/cgi/webmail

Customer: replied 11 months ago.
I only see very recent emails when I log in to Blue host. Like you suggested the key might be to find the right INBOX.mbox file. What should I do?
Expert:  Pete replied 11 months ago.

You can search again using Finder - do a search of your entire Mac using finder to look for any *.mbox files.