Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I did a rebuild on my mac and I lost old emails that were

Customer Question
already downloaded JA: How much experience...
I did a rebuild on my mac and I lost old emails that were already downloaded
JA: How much experience do you have with this particular machine?
Customer: not much
JA: What troubleshooting have you tried?
Customer: I did not try anything yet
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 hours by:
8/16/2016
Mac Support Specialist: Pete, Computer Engineer replied 1 year ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 18,347
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi there,

Did you rebuild your email inbox?

The original INBOX.mbox does not go anywhere when you rebuild the mailbox. It is not replaced or deleted during the rebuild process, but problems can occur if the .mbox has severe corruption or the mailbox is at or over the recommended size limit for a mailbox.
What is your hard drive capacity and available free space?

Ask Your Own Mac Question
Customer reply replied 1 year ago
My hard disk is 500GB. I have 99GB free.
Mac Support Specialist: Pete, Computer Engineer replied 1 year ago

Ok, so plenty of free space...

Did you rebuild your email inbox?

Can you locate the .mbox file? What size is it?

Ask Your Own Mac Question
Customer reply replied 1 year ago
Where would the file be located. I am not able to find it.
Mac Support Specialist: Pete, Computer Engineer replied 1 year ago

It should be located in the Mail folder of the user directory.

You may need to enable hidden files:

Hold down the Option key while using the Finder“Go To Folder” command, and enter ~/Library/Mail

Ask Your Own Mac Question
Customer reply replied 1 year ago
I followed your instruction and found a few .mbox files. But all with a modify date of 2013.
Mac Support Specialist: Pete, Computer Engineer replied 1 year ago

Did you rebuild your email inbox?

Ask Your Own Mac Question
Customer reply replied 1 year ago
I did.
Customer reply replied 1 year ago
BTW: I still have most of my mails, I just lost some of them after the rebuild.
Mac Support Specialist: Pete, Computer Engineer replied 1 year ago

Ok, but you cannot find a recent .mbox file anywhere?

Have you tried using Finder to search the entire Mac?

Ask Your Own Mac Question
Customer reply replied 1 year ago
I found one. INBOX.box from August 11 located in Mail/V2/AosIMAP folder
Customer reply replied 1 year ago
I meant to say INBOX.mbox
Mac Support Specialist: Pete, Computer Engineer replied 1 year ago

Ok, that is likely your most recent email information file - what size is it?

Ask Your Own Mac Question
Customer reply replied 1 year ago
Size is 86KB. If it is supposed to have all my emails it does not sound right.
Mac Support Specialist: Pete, Computer Engineer replied 1 year ago

No, that doesn't sound right.

Who is your email provider? e.g. Gmail

Ask Your Own Mac Question
Customer reply replied 1 year ago
I have small businesses and I have mail server hosted by Bluehost for each. Do you think there is an INBOX.mbox file that should indicate a size compatible with a file containing emails? How do I unhide hidden files so I can just do a search like you suggested?
Mac Support Specialist: Pete, Computer Engineer replied 1 year ago

Your email may actually be on the Bluehost mail server then - can you let me know if you can see your emails when you log in at:

https://login.bluehost.com/cgi/webmail

Ask Your Own Mac Question
Customer reply replied 1 year ago
I only see very recent emails when I log in to Blue host. Like you suggested the key might be to find the right INBOX.mbox file. What should I do?
Mac Support Specialist: Pete, Computer Engineer replied 1 year ago

You can search again using Finder - do a search of your entire Mac using finder to look for any *.mbox files.

Ask Your Own Mac Question
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 18,347
18,347 Satisfied Customers
Experience: Over 16 years of computer experience, CISCO certified

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Child accidentally got games on my ipad. Could you explain
4 years ago. Just saw the games put on my iPad this evening … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
My I phone is locked up due to entering the password to much
my I phone is locked up due to entering the password ***** much what can I do … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
I am locked out of my new iphone as i could not remember the
i am locked out of my new iphone as i could not remember the passcode. how can i change or recover my password … read more
Jon
Jon
Bachelors Degree
394 satisfied customers
Can't text. I go to phone on bottom of phone o get the
Can't text. I go to phone on bottom of phone o get the number, go through process for texting and message is not delivered. I am a newbie on digital stuff... Am 90 yrs old … read more
Jon
Jon
Bachelors Degree
394 satisfied customers
IPhoto does not show up in my applications, nor does it show
iPhoto does not show up in my applications, nor does it show up as a purchased app. … read more
Jon
Jon
Bachelors Degree
394 satisfied customers
Iforgot my verification code for apple id, just got the
just got the iphone some one tried to help. really didn't help … read more
Jon
Jon
Bachelors Degree
394 satisfied customers
Newest iPad iOS update has made my Brushes app not work.
Newest iPad iOS update has made my Brushes app not work. Using Brushes Redux is frustrating me. I've chosen black as the brush color, but it comes out light gray regardless of what I do. Opacity is 10… read more
Jon
Jon
Bachelors Degree
394 satisfied customers
My IPhone6 is locked in SIRI. This has happened 3 times now
My IPhone6 is locked in SIRI. This has happened 3 times now and I have no idea why it happens. SIRI is off on the phone;. I need this phone to work asap. please help/ … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
185 satisfied customers
I would like to remove lock from my iphone 6plus. I'm not
I would like to remove lock from my iphone 6plus JA: What Operating System (OS) are you running on your iPhone? Customer: I'm not sure JA: When did you purchase your iPhone? What troubleshooting have … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
7+ iPhone suddenly does not display email.messages. Is there
7+ iPhone suddenly does not display email.messages. Is there a setting to correct this? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
I accidentally closed my comcast.net account and I need it
I accidentally closed my comcast.net account and I need it back up please … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Mid 2010 MacBook Pro 15' 250 gb ssd. My ssd has a 4,29 gb
mid 2010 MacBook Pro 15' 250 gb ssd. My ssd has a 4,29 gb container that says VM how do I remove it and use that space … read more
Jon
Jon
Bachelors Degree
394 satisfied customers
Two days ago microsoft updated my computer since then I
Hi Andy, two days ago microsoft updated my computer since then I can't use skype, it just keeps sending me around in circles. I have had no inbox today which is unusual so I think that is effected als… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
Tring to update my apps but it says my apple ID is disable,.
tring to update my apps but it says my apple ID is disable,. but I know my ID password … read more
Jon
Jon
Bachelors Degree
394 satisfied customers
A message keeps popping up saying does not support
A message keeps popping up saying does not support accessory. All the time whether attached to something or not ..and I only use apple products. It interrupy ts video play … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Hy, I have a problem with a Number file, created with my
hy, I have a problem with a Number file, created with my iPhone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I'm unable to purchase any of the bombs or mittens etc. in
I'm unable to purchase any of the bombs or mittens etc. in the games I'm playing. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I need to finish my IOS 11.2.1 update. As my phone currently
I need to finish my IOS 11.2.1 update. As my phone currently stands I cannot access any function on it. I have been fighting this pr which was caused by a massive IOS update three weeks AGO … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x