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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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The internal keyboard and mouse are frozen. I have turned

Customer Question

The internal keyboard and mouse are frozen. I have turned off the computer and restarted but can't get past the page which requires a password. I have successfully opened a wireless keyboard but don't have a mouse that works.
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: MacBook Air Model A1466
JA: What troubleshooting have you tried?
Customer: I've tried comm alt shift with power. Have tried shift power to start up in sate mode
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don't think so
Submitted: 11 months ago.
Category: Mac
Expert:  Kris R replied 11 months ago.


What color is the top right?

Customer: replied 11 months ago.
Navy blue. The screen background is multicolored
Customer: replied 11 months ago.
My background is a photo but this is very blurry
Customer: replied 11 months ago.
Are you there?
Customer: replied 11 months ago.
Customer: replied 11 months ago.
Where are you? I've paid $30 for this conversation
Customer: replied 11 months ago.
Please respond to me