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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 18927
Experience:  5 years as Network Admin, 10+ years of IT support
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I'm getting a error 69902 error upon inserting a brand new

Customer Question

I'm getting a error 69902 error upon inserting a brand new dvd movie into my mac
JA: How much experience do you have with this particular machine?
Customer: not much 27 inch desk top
JA: What troubleshooting have you tried?
Customer: tried cleaning the slot w/ a credit card & cloth
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 11 months ago.
Category: Mac
Customer: replied 11 months ago.
i paid the $5 but wasn't transferred
Expert:  Josh replied 11 months ago.

Hi!

The error 69902 is a warning error that the DVD player is unable to skip over "damaged" sections of the DVD.

Try using a different DVD -- does it work without any issues?

Expert:  Josh replied 11 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 11 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.