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Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1809
Experience:  IT Manager at Wood Group PSN
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I think i may have deleted important Light room files with

Customer Question

i think i may have deleted important Light room files with clean my mac
JA: How much experience do you have with this particular machine?
Customer: quite alot
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) are you running?
Customer: yosemite
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: no updates, have looked in backups on external hard drive, spotlight, all my files etc. Light room doesn't even appear in my apps folder yet i found one in trash that works for some reason, but even when open once shut down still not found in apps
JA: Anything else you want the Mac expert to know before I connect you?
Customer: why LR image had a question mark on it.. the actual app image before it totally disappeared. also have re installed light room but disk image still not in apps
Submitted: 11 months ago.
Category: Mac
Expert:  Kris R replied 11 months ago.


Were did you save them?

Customer: replied 11 months ago.
it was an erect file i was working on so hadn't been backed up yet since the initial upload i was sorting 2000 dngs
Customer: replied 11 months ago.