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Cody, Senior Systems Administrator
Category: Mac
Satisfied Customers: 2279
Experience:  Systems Administrator
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Ex wife left, new mac book pro I purchased is locked and I

Customer Question

ex wife left, new mac book pro I purchased is locked and I have no password *****
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: bought less than two years ago, want the serial number?
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: can't open
JA: Anything else you want the computer expert to know before I connect you?
Customer: how to get in
Submitted: 1 year ago.
Category: Mac
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Turn off your Mac (choose Apple > Shut Down).
Press the power button while holding down Command-R. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys. It may take a few minutes to load.
Select Disk Utility and press Continue.
Choose Utilities > Terminal.
Enter resetpassword (all one word, lowercase letters) and press Return
Select the volume containing the account (normally this will be your Main hard drive).
Choose the account to change with Select the User Account.
Enter a new password ***** re-enter it into the password *****
Enter a new password ***** related to the password.
Click Save.
A warning will appear that the password ***** changed, but not the Keychain Password. Click OK.
Click Apple > Shut Down.
Now start up the Mac. You can login using the new password.

Expert:  Cody replied 1 year ago.

I won't be able to remote in yet, these steps have to be done before you can login to the Mac

Customer: replied 1 year ago.
why can't we connect, if I am getting no assistance, please do not charge my card
can we continue online?
Expert:  Cody replied 1 year ago.

I can't connect because you can't login to the computer.

Can you go through the steps I provided to change the password?

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