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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 19297
Experience:  5 years as Network Admin, 10+ years of IT support
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Frozen curser, macbook air, yosemite 10.10.5, just turn off

Customer Question

frozen curser
JA: What kind of Mac do you have (Pro, Air, iMac, mini)? What year is it from?
Customer: macbook air
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) are you running?
Customer: yosemite 10.10.5
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: just turn off computer and reboot
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no good
Submitted: 1 year ago.
Category: Mac
Expert:  Josh replied 1 year ago.

Hi!

While the computer is powered on, hold down the Power button for 10 seconds until the Macbook powers off. Wait 1 minute and power it back on.

Do you still have a frozen cursor?

Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 1 year ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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