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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can't log on to iTunes on my macbook, OX S Yosemite

Customer Question

I can't log on to iTunes on my macbook
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: OX S Yosemite 10.10.5, purchased in 2014
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) are you running?
Customer: yosemite
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: I don't think I have installed upgrades recently. I have reset my Apple ID password. My iPad & iPhone are the only devices showing as linked to my account currently.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not that I can think of
Submitted: 1 year ago.
Category: Mac
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
No thank you. I can't afford the additional charge.
Expert:  Kamil Anwar replied 1 year ago.

When you try to login to iTunes what is the error youre getting?

Customer: replied 1 year ago.
I actually just fixed the issue. I had to turn off the 2 authorizations on my apple account.
Expert:  Kamil Anwar replied 1 year ago.

thank you for letting me know.

Customer: replied 1 year ago.
Thank you!
Expert:  Kamil Anwar replied 1 year ago.