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David
David, Mac Support Specialist
Category: Mac
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Experience:  BSc H.Dip Apple Certified Professional
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Cannot merge excel data with word document to create

Customer Question

cannot merge excel data with word document to create duplicate copies of invoice using office 2016 mac
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: macbook pro el capitan
JA: What troubleshooting have you tried?
Customer: everything. when i try to merge get error message re text converter for excel and machine hangs
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: That is all thanks
Submitted: 11 months ago.
Category: Mac
Expert:  David replied 11 months ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 11 months ago.

The problem is going from Excel to a text document, is that correct?

Is the Text Converter software something you downloaded separately and if so from where please?

Customer: replied 11 months ago.
I have not downloaded it
Expert:  David replied 11 months ago.

Ok, so you are just using Excel to export the spreadsheet as a text document, and then Excel freezes, correct?

Try the steps here to export/save as a text document:

https://support.office.com/en-us/article/Import-or-export-text-txt-or-csv-files-5250ac4c-663c-47ce-937b-339e391393ba#bmexport

Expert:  David replied 11 months ago.

Does the same happen when you try those steps?

Expert:  David replied 11 months ago.

I can remotely connect to your computer to carry out the troubleshooting for you if you prefer.

Expert:  David replied 11 months ago.

Let me know here by replying, if you have any more info on the progress, thanks!

If you are happy with my service please rate.

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