How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I can't log in, I changed houses & didn't use my iMac for

Customer Question

I can't log in
JA: Have you tried having password ***** directions emailed to you?
Customer: I changed houses & didn't use my iMac for about 3 weeks. When I switch it on & when I click on the log in button nothing happens
JA: What troubleshooting have you tried?
Customer: I don't really know what to do
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Nothing
Submitted: 12 months ago.
Category: Mac
Expert:  Bhavik Joshi replied 12 months ago.

Hi Welcome to JustAnswer

Expert:  Bhavik Joshi replied 12 months ago.

Please tell me which email id is causing problem ?

Customer: replied 12 months ago.
I tried my own use account as well as guest account. When I click on the buttons nothing happens
Customer: replied 11 months ago.
Do you want my Apple ID?
Expert:  Bhavik Joshi replied 11 months ago.

I initially thought you are not able to login to your email id. But it seems you are trying to login to your mac. Please try below instructions and reset your password :-

Use Recovery Mode

A final option for resetting your password ***** ***** use Apple’s recovery tools. This will perhaps be the easiest approach in most cases, and can be done with the following procedure:

  1. Reboot into Recovery mode or Internet Recovery by holding Command-R at startup.
  2. Choose Terminal in the Utilities menu.
  3. Enter resetpassword (all one word, and lowercase) in the Terminal window and press Return.
  4. Select your boot drive in the utility that appears.
  5. Choose your user account from the pop-up menu.
  6. Click the button to reset the account’s password ***** supply a new one when prompted.

If you use FileVault encryption with your Mac, the password ***** utility will not show your boot drive until you first unlock it with Disk Utility. To do this, open Disk Utility where you will see your drive grayed out in the list of devices. Select it and click the Unlock toolbar button and then, after supplying your password ***** unlock the drive, you can select your disk in the password ***** utility.