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About 3 years ago I switched from an i-mac to a lap top: OS

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X YOsemite, version 10.10.5 (serial...
About 3 years ago I switched from an i-mac to a lap top: OS X YOsemite, version 10.10.5 (serial # C2QNNOEUG4H1. I lost all the photos in my I-photo albums. Is there any way to get them back?
Submitted: 1 year ago.Category: Mac
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8/1/2016
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,301
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

When actually did you lose them ?

What happens when you open iPhoto ?

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Customer reply replied 1 year ago
Lost when I switched from my old computer, 3-4 years ago (I Mac) to new lap top. When I open I-Photo, only one photo turns up. It is now just called "photo" and none of my albums are there. Library is empty.
Customer reply replied 1 year ago
Would it help if you connected to my device? I can't see why that would help.
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

In Finder, click on Go menu and select Home. This will open Home folder. Open Pictures folder and how many libraries do you see there ?

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Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

If you accept remote connection service, then I will connect to your Mac and try to fix the issue myself for you while you watch. If I couldn't solve your problem, then you will get full refund.

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Customer reply replied 1 year ago
Hi...can't find "GO menu in finder....how do I do this?
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

Ok, do this. Close Photos if it is open. Hold down Option key on your keyboard and open Photos app. How many libraries do you see in the resulting box ?

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Customer reply replied 1 year ago
went to Photos" and black background with 1 recent photo in it and no libraries. Have tried that many times over the last several years. Can't afford to switch to a Secure Remote Assistance === sorry. MB
Customer reply replied 1 year ago
Have a feeling this isn't going to be solved....same old, same old. Can I have my $30 back if you give up? MB
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

Remote service is optional. I don't know how you lost it, so I'm trying to figure it out. Did you do what I said ?

Close Photos app if it is open. Then hold down Option/alt key and open Photos while holding it down. What do you see on the screen ?

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Customer reply replied 1 year ago
did what you said...even with Option/alt key and Photos get the same black background and 1 current photo when I go to "libraries"....nothing more.
Customer reply replied 1 year ago
I think this isn't going to work....is there a way to contact I-photo directly and get them to retrieve my photo albums?
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

Yes, but I'm trying to if the iPhoto library is there.

Lets check if the photos are even there on the Mac. Click on the blue Finder icon on the dock. Then hold down Option/alt key, click on Go menu at the top bar, top of the screen, click on Go menu and select Pictures. This will bring Pictures folder. How many files do you see there and what are they ?

BTW If I couldn't solve your problem, you will get full refund. So no worries.

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Customer reply replied 1 year ago
Ok -- so I clicked on the finder...up came "all my files" and no GO menu, so I went to "system preferences" also no "GO menu".
Customer reply replied 1 year ago
My "finder" is acting weird...use to bring up Applications...anyway...none of them have a " go mean" at the top.
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago
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Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

In Finder, click on Go menu, select Home. In Home, open Pictures folder. The Go menu is on the top bar, top of the screen and you will see Go menu only if you are in Finder window.

Also, search JPG in spotlight (searchbox or magnifier at top right) and does it return your pics ?

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Customer reply replied 1 year ago
ok found the Go menu at the very top...clicked there and no
pictures" listed.
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

In Finder, click on Go menu, select Home. In Home, open Pictures folder. How many and what files do you see there ?

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Customer reply replied 1 year ago
JPG brings up nothing. GO and the HOME brings up Picturs folder and it's the same old, same old, recent one photo, inc in the "library"....I think the truth is that I-photo did not switch my photo album over to my new computer....and there may be not way to get the old albums....n'est-ce pas?
Customer reply replied 1 year ago
Time to give up?
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

All the photos are saved in single file called iPhoto Library. Search iPhoto Library in Spotlight and does it return anything ?

It sounds like it is not switched to your new Mac. Do you still have the old Mac or any Time Machine backup ?

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Customer reply replied 1 year ago
Actually I unfortunately have to leave now... I think we should end this wild goose chase, and I should get my $30 back....ok?
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

Sure. Please email to customer support at *****@******.*** for refund. I'm really sorry, it seems like the library wasn't transferred to this Mac. Atleast if the library is there, we would be able to recover the albums/photos. Sorry I couldn't solve your issue

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Customer reply replied 1 year ago
OK -- thanks...hope this "Support" help is quick as I have an appt. Go well....
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

Just email them and they will take care of it. I'm only a tech in here, so I don't have access to your account to process refund.

Best Regards,

Ashik

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Customer reply replied 1 year ago
Thanks...I emailed them, got a general response..we'll see. Hopefully it will be taking care of. Best, MB
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

They will reply. Have a good day !

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Customer reply replied 1 year ago
thanks, ***** ***** I keep getting emails saying I haven't responded to you, but I think I have. Thanks....and have a good day.
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

Hi there, Those are automated messages. Please ignore them.

Best Regards,

Ashik

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