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Hi my name is ***** ***** to Just Answer. I am reviewing your questions and will reply ASAP.
How long ago dod you create the Apple ID?
Have you made any purchases using this Apple ID?Do you remember ever setting up 2 step verification with this Apple ID?
I will need the answers to those questions to be able to help.
I understand, you want to go play the game. Thanks for your patience.
Please follow this link https://support.apple.com/HT204106
Use that page to try to reset your password.
If you have tried this but cannot get it to work, please let me know what happens so I can try to help.
What happens? Can you access the email address linked with the Apple ID?
Ok. So you go to that site to reset your Apple ID. What part do you get stuck at?
By the way, if you really need to play the game today, and we cannot resolve it without contacting Apple direct and waiting a day or two, you can always set up a new Apple ID.
When you try that link, try to reset your Apple ID, can you remember the security questions?
Do you get the reset email?I need to know how far you get if I to know if I can help.
Excellent, yes that sounds all good.
You set up 2-step, so you will need to use 2-step to authorise your device.
I have not played pokemon go yet, so I'm not sure how the game stores your profile.You are correct in thinking it might be linked with your Apple ID and might no work, but you would need to test it.
However if you just enabled 2-step then you won't need a second account.All the information you need about 2-step is here https://support.apple.com/HT204152
To sign your device in with 2-step, connect it to your computer and open iTunes.
Can you sign into your account now on your device?
Let me know if you hit any obstacles, what is exactly happening.
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Happy Pokemon hunting!
Where does it say disabled?
You can unlock using you recovery key and Apple ID login.
Then go to iforgot.apple.com to reset your password ***** on your computer. You'll need to provide your Recovery Key and be able to receive a temporary verification code on one of your trusted devices.
When you have picked a new password ***** your computer for your Apple ID, you can sign in with it on your device.
Go to Settings on the device, and sign in under iTunes & App Store.
You can try adding the gift card in iTunes on your computer too.
Once you can sign into your Apple ID on your computer, you can use the same username password ***** sign in on your iPhone or iPad.Let me know how it's going if you are stuck. can you sign in on your computer? Thanks.
Hi, do you need any more help?
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