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Hello, I will try and assist you today.
Do you have a computer with internet access available?
Ok, mind telling me what you ended up doing?
You work pretty fast I got to say. If you need assistance in the future please reach back out to me and have a great day.
Ok, well anyways, in the event they cannot, since you already got me here is what I would have suggested...
Use a browser to reset your password. You can go to Apple’s website to reset your password, recover your ID or unlock your account.
Apple ID Password *****: After entering this site you will see the same as on picture to the left, enter your Apple ID email address, click on “Continue”, and follow the prompts.
Recover or Unlock your Apple ID: After entering this site enter your First Name, Last Name and email address in the correct boxes and click on “Continue”, and follow the prompts.
Here is the pics referred to in the suggestion...
Please at least try the suggestions and let me know if I was able to earn "Accept" for my efforts. If I have not been of service I can always do more. Please do accept my answer or let me know what else I can do. Thanks in advance.
Please inform me if your still needing assistance or not?
Are you still needing assistance?