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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1445
Experience:  BSc H.Dip Apple Certified Professional
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My ipad2 has locked me out and says must connect to iTunes.

Customer Question

My ipad2 has locked me out and says must connect to iTunes. I do not have a computer to hook to, so how can I unlock my iPad from my iPhone
Submitted: 1 year ago.
Category: Mac
Expert:  David replied 1 year ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 1 year ago.

If you set up 'Find My iPad' in the settings before being locked out you can erase without using a computer, you can use iCloud to erase and restore it.

You go to on your iPhone, and sign in with your Apple ID.

Click All Devices at the top, and click your iPad if it is in the list, and click Erase.

Now you can set it up as new or restore from a backup if one is available.

Let me know if you have any questions on this. Reply here and I'll be right back to you.


Expert:  David replied 1 year ago.

Were you able to login to iCloud on your iPhone?

Let me know how it's going and if I can help.

Best regards,


Expert:  David replied 1 year ago.

The Secure Remote Assistance request failed for some reason, but we can continue on this thread.

Please reply here to continue.

Customer: replied 1 year ago.
David I did what you said And iPad still after rebooting says connect to iTunes iPad is disabled
Expert:  David replied 1 year ago.

Did you click Erase in iCloud?

It should not be locked out so.

Did you click Restore From Backup after you clicked Erase?

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