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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36526
Experience:  IT Engineer for over 15 years
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My ipod (a 160gb) comes on with an Apple logo whenI press

Customer Question

My ipod (a 160gb) comes on with an Apple logo whenI press the bottom key on the circular control, and if I then press the center key I get a red circle with a red x in it. But I do not get the format with Music, Composers, Genre, etc. Am I not doing something correctly, or is the device permanently out of order. I am not sure when I bought it but it was at least four years ago.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you hold the home and power buttons John for about 10 seconds until you see the Apple Logo then release.

Let the iPod restart and tell me if it now functions please.

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