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tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9757
Experience:  Computer specialist.
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I'm having Wifi while then jams/freezes up.

Customer Question

I'm having Wifi for a while then jams/freezes up. tried new router but still doing same thing please help me.
Submitted: 1 year ago.
Category: Mac
Expert:  tyroneboman replied 1 year ago.

Is this happening on your Mac computer?

if yes, are you using Safari browser?

Customer: replied 1 year ago.


Expert:  tyroneboman replied 1 year ago.

okay try these steps please>

From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one extension at a time, quit and relaunch Safari to test.

Then Back to Safari > Preferences. This time select the Security tab. Deselect: Allow plug-ins. Quit and relaunch Safari .Then >

  1. Go to the Advanced section of Safari’s preferences
  2. Click the Show Develop menu in menu bar option
  3. Select Empty Caches from this menu
  1. Next>Go to the Privacy section of Safari’s preferences.
  2. Click the Details button that appears under the “Remove All Website Data” button.
  3. Search for your site, and then remove only it from the list.

Then on your Mac>Go to System Preferences>Network, select Wi-Fi on the left and then click on the 'minus' button beneath it. Then click on the 'plus' button and from the drop-down menu select Wi-Fi to set up a new connection.

Then reboot the computer and check for normal operation.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Expert:  tyroneboman replied 1 year ago.

Did that work for you?

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